Shipping & Returns
Shipping Policy
As a custom company, all products are made-to-order at the point of purchase. We will start processing and manufacturing your item within 24 business hours of your order. We do not process new orders over the weekend. For complete processing and shipping, we ask that all stateside customers expect a:
3-4 week turn-around time from date of purchase to front door.
For all overseas customers (APO/FPO), please expect a 4-6 week turn-around time from date of purchase to location destination, that varies based on DOD transportation.
P.O. Box are not eligible to ship to.
Shipping time is also dependent upon your choice at check out. Once shipped, all items are fully insured with us. If your item arrives broken by the chosen carrier, your order is secure with us. You must contact us within 96 hours of your products arrival for us to be able to process an insurance claim. PLEASE KEEP YOUR BOX AND TAKE PHOTOS OF EVERYTHING TO INCLUDE THE BOX. If you do not do this the insurance will be denied and we cannot assist you any further. Our office number is 901-840-3651 to get more assistance.
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Return & Exchange Policy
At no additional charge, we will send you a return label for the broken product, and we will start rebuilding your new item right away. Once we receive the damaged item, we will then send the replacement item at no charge to you. We handle ALL claims and processing so there is no stress on you as our consumer!
PLEASE KEEP YOUR BOX AND TAKE PHOTOS OF EVERYTHING TO INCLUDE THE BOX
Custom items are non-refundable. Unless the item arrives damaged in shipment and you have contacted us within 4 days of receiving the product, it is not refundable (it cannot be re-sold). Refer to above instructions for policy of shipping damage.
Items that have not been customized are 100% refundable, as long as, you pay to have the item shipped back to us. These items can be re-sold, so we have no problem refunding 100% as long they are returned to us with 10 business days.
Any item that has been modified or altered by the customer after receiving it from Custom Coin Holders, LLC cannot be returned and will not be refunded.