Company Policies

All items offered at Custom Coin Holders, LLC are guaranteed for the life of the product. These products are made with the finest quality wood, and we stand by our craftsmanship.

If an item is created as a completely custom product for a customer, payment must be made in full at the start of the project. In most cases, these items cannot be re-sold if there is a mistake, so it is the responsibility of the customer to provide, clarify, and approve all engraving. Custom items cannot be refunded.

For all engraving on products that we manufacture, the customer should provide and approve the information to be engraved. We will use the information and images provided by the customer for all engraved projects and cannot be held responsible for an image of poor quality. If a mistake is made on our part, we will replace the item at no charge to the customer in a priority manner. If the mistake is made on the part of the customer, then the customer will be charged a service fee and additional shipping to cover any and all costs of the mistake made. If the mistake is realized and corrected prior to engraving and shipping, then there is no charge.

The photos on this website are shown as the most popular style:

  • All rank devices, coins, pins, etc. are not included in the cost of the product.
  • The displays as you see them on the website are for visual purposes, so no additional items will come with the coin holder.
  • The customer is responsible for providing any device, coin, or pin to be installed on their product. These items can be purchased at a local NEX or Vanguard.
  • Also, all images and sizes can be modified or changed upon request. If it is a large image that has lots of graphics that must be done to it, there will be an art fee of $50.00.

Each item created by the craftsmen at Custom Coin Holders, LLC is hand crafted from raw material lumber. The wood we use is select, cabinet grade pieces of:

  • Pine (Radiata otherwise known as Monterey Pine which is only harvested from New Zealand)
  • Red Alder
  • Walnut
  • Auromatic Cedar
  • Paduk

Like all raw materials, temperatures and humidity can affect the quality of the wood (flex/bow). Each product should be displayed in a climate controlled room and away from all liquids. We recommend using any standard furniture polish to clean and dust your products with a lint free rag.

We reserve the right to make modifications as needed to improve our products quality, durability, and usefulness without notice. Likewise, we are not responsible for any damage to your products if they have been modified or altered in any way.